Cancelling and refunds

Cancelling

Open Billing from your account menu and choose Cancel subscription. You keep full access until the end of the period you already paid for, then your devices stop working and you are not charged again. Changed your mind before then? The same page lets you keep your subscription.

Cancelling stops future payments. It does not refund the current period, except as set out below.

The 14-day right to cancel

If you are a consumer in the UK, you have 14 days from the day you buy to cancel and ask for a refund, without giving a reason. ZaRVPN starts working straight away, so if you have already used it, we take off the value of what you have used, worked out fairly from the time that has passed. Whatever is left comes back to you.

How to ask for a refund

Write to us from the support page, choose “Billing or my plan”, and say you would like to cancel under the 14-day right. We will confirm the amount, and the refund goes back to the card you paid with. It can take a few days to show on your statement.

If something is wrong

If ZaRVPN does not work the way we said it would, tell us first and give us a chance to fix it. Your legal rights as a consumer stay in place whatever this page says.